Experience

Hugo Kerschot

Hugo Kerschot is founder and managing director of IS-practice. His years of experience in both the private and the public sector will be valuable for companies and organizations that wish to realise projects in a multidisciplinary setting within the framework of the European Information Society.

Hugo Kerschot has more than 20 years of experience in communication, IT, consultancy and project management and with IS-practice an international network of expertise in eGovernment, eParticipation, eHealth, eInclusion… .

Hugo Kerschot is Master in Communication Sciences (University of Leuven, Faculty of Social Sciences). After a career in the financial sector (internal and external communication), he launched in 1995 the first Belgium public service website in his function as Director of Information of the Services of the Belgian Prime Minister. After passing through a number of internet start-up companies he developed for the European Commission as a Cap Gemini consultant, the web-based survey on Electronic Public Services, the European reference on eGovernment status measuring. In 2004 he became managing partner in Indigov, a spin-off of the University of Leuven and research and consulting bureau specialized in eGovernment, adoption of new media and evaluation of interactive communication. Hugo is a regularly demanded speaker on international conferences concerning the Information Society, member of the DEMO-net Industry Advisory Panel and member of the Steering Committee of the GLOBAL FORUM Conference.

 

PROJECTS

  • Development of ICT Dashboard for the Belgian Federal IT Administrations (FEDICT)
  • Inventory or Administrative processes for the Belgian Federal Administration (FEDICT)
  • Study on user satisfaction and impact of eGovernment services in the EU member states for the European Commission DG InfoSoc
  • Use of and satisfaction with Tax-on-Web application for the Belgian federal Agency of Administrative Simplification
  • Several internet communication evaluation studies for different public agencies.
  • Evaluation of website of Belgian Ministry of Economic Affairs
  • Evaluation of Image Communication Campaigns for the Village of Antwerp
  • ICT Monitor of Flemish local government
  • Fed-eView Dashboard for FEDICT (Belgian Federal ICT department)
  • Concept study for monitoring and benchmarking the development of ICT and eGovernment in Belgium
  • FEDDICT eGovernment impact focus groups
  • Evaluation of a public health campaign for the Belgian Ministry of Health
  • eGovernment inclusion study for the Belgian Federal Government (FEDICT)
  • Evaluation of eGovernment for business of the City of Antwerp
  • eDemocracy in Flanders for viWTA (Research bureau of the Flemish Parliament)

 

INTERNATIONAL CONFERENCES

  • DEXA Conference EGOV’09, 31 Aug – 4 Sept 2009 Linz (Austria)
    Organisation: Johannes Kepler University, Linz
    Development of a standardized framework for measuring eGovernment User Satisfaction and Impact in the EU
  • Global Forum,  21-22 October 2008 Athens (Greece)
    Organisation: ITEMS International, Fondation Sophia Antipolis
    Government challenges converging technologies: eDemocracy & eParticipation
  • World e-Democracy Forum, 3-4 October 2007 Issy-les-Moulineaux (Paris)
    Organisation: André Santini, Maire d’Issy-les-Moulineaux
    “Democracy 2.0: participatory democracy from social networking to second life”
  • 5th Eastern Europe eGov days, 11-13 April 2007 Prague, Tsech Republic
    “Are we moving towards a more participatory representative democracy?”
  • European Information Society Conference EISCO’07, 16-18 April 2007 Hämeenlinna, Finland
    “e-Democracy in Flanders, a survey of key stakeholders”
  • International e-Participation and Local Democracy Symposium, 26-28 July 2006 Budapest, Hungary
    Organisation: UK department for Communities and Local Government in collaboration with UNDESA and the Council of Europe
    “From eVoting to eParticipation: out of the box eParticipation, a stakeholders platform”
  • Transforming Public Services , Ministerial eGovernment Conference, 24-25 November 2005 Manchester, UK
    Organisation: European Commission and UK Presidency
    “iDTV as a new platform for eGovernment”
  • Global Forum 2005 “The Broad Convergence”, 7-8 November 2005 Egmont Paleis Brussels, Belgium
    Organisation: ITEMS (Paris) in collaboration with the European Commission and the Chancellery of the Belgian Prime Minister
    Moderation eGovernment program track: “eGovernment: introducing the instruments and channels to go transactional”
  • Executive Master in e-Governance program (European program), 24-28 January 2005 Brussels, Belgium
    Organisation: Ecole Polytechnique Fédérale de Lausanne
    “Interactive Digital TV and mobile technology for Public Services”
  •  IST conference 2004, 15-17 November 2004 Den Haag, Nederland
    Organisation: European Commission and The Nederland’s Presidency
    “Interactive Digital TV and mobile technology for Public Services”

 

PUBLICATIONS

in English

  • Van Gompel, R., Kerschot, H. (2009) Development of a standardized framework in measuring eGovernmentUser Satisfaction and Impact in the EU, pp. 237-247 in H. Jochen Scholl, Marijn Janssen, Roland TRaunmüller and Maria A. Wimmer (eds.) Electronic Government, proceedings of the EGOV 09 Conference, Linz (Austria)
  • Van Gompel, R., Steyaert, J. & Kerschot, H. (2007) e-Democracy in Flanders: The use of and attitude towards new Information and Communication Technologies (ICT) to support citizen participation in government policy – a survey of key stakeholders. Leuven, Indigov Research Report, study commissioned by viWTA, Technology Institute of the Flemish Parlement (Belgium).
  • Van Gompel, R., Steyaert, J. & Kerschot, H. (2008) ‘e-Democracy in Flanders: The use of and attitude towards new Information and Communication Technologies (ICT) to support citizen participation in government policy – a survey of key stakeholders’, pp. 227-248 in Shark, A.R., Toporkoff, S. (eds.) Beyond e-Government & e-Democracy: A Global perspective. Public Technology Institute & ITEMS International (Washington, Paris)
  • Van Gompel, R., Steyaert, J. & Kerschot, H. (2008) ‘e-Democracy in Flanders: The use of and attitude towards new Information and Communication Technologies (ICT) to support citizen participation in government policy – a survey of key stakeholders’, pp. 112-133 in Santap Sanhari Mishra (ed.) e-Democracy, concepts and practices. The Icfai University Press, Hyderabad, India.
  • Kerschot, H., Steyaert, J. & Van Gompel, R. (2006) Fed-eView Citizen: Longitudinal study of the internet and eGovernment in Belgium. What citizens think. Leuven, Indigov Research Report, study commissioned by FEDICT, Belgian Federal Administration of ICT.

in Dutch

  • VAN GOMPEL, R., NUYTEMANS, M., STEYAERT, J. & KERSCHOT, H. (2007) eGovernment Monitor Lokale besturen 2007: Visie en daadkracht maken het verschil … Doorlichting van de stedelijke en gemeentelijke websites in Vlaanderen en Brussel. Eindrapport december 2007, Leuven, Indigov bvba.
  • WALRAVE, M., DRIESSENS, O., DE BIE, M., VAN GOMPEL, R., KERSCHOT, H. & STEYAERT, J. (2006) Digitale overheid en burger op één lijn? eGovernment, identity management & privacy. Onderzoeksgroep Strategische Communicatie, Universiteit Antwerpen i.s.m. Indigov in het kader van het IBBT-project DITO.
  • STEYAERT, J., VAN GOMPEL, R. & KERSCHOT, H. (2006) Indigov Monitor Lokale besturen 2006: De digitale klok tikt tergend traag. Wie ligt er wakker van lokaal eGovernment. Doorlichting van de stedelijke en gemeentelijke websites in Vlaanderen en Brussel. Eindrapport oktober 2006, Leuven, Indigov bvba.